Warranty

EGO7 have strict quality checks in order to guarantee our products are free of defects in materials and workmanship. EGO7 firmly stands behind his products and remains at your disposal for any further information you might require: info@ego7.it

Our products is fully warranted against manufacturing and material defects, if you believe your EGO7 product suffers from a manufacturer’s defect, please contact as soon as possible your local authorized dealer first for specific guidelines. EGO7 will gladly repair or, in case, decide to replace the item according to availability.

SALE ITEMS OR DISCONTINUED PRODUCTS ARE NOT BE ELIGIBLE FOR RETURNS.

Defective merchandise must undergo verification by an EGO7 Customer Service representative or an authorized EGO7 reseller from whom the product was originally purchased. Normal wear, tear and fit issues are not considered to be manufacturer’s defects and are not covered, nor does damages by improper use or care, accident, modification, insufficient maintenance, use of incompatible care product or unauthorized repair. Superficial alteration such as color, brightness, thickness, etc., caused by normal wear, passage of time, adverse weather, by impact, abrasion or friction cannot be considered as a manufacturing defect.

The original receipt/proof of purchase is necessary for warranty policy activation. The warranty policy is subject to retailer’s exchange/returns policy. We do require photographs and written descriptions.

This warranty grants you specific legal rights, in accordance with Italian law, article 5 of Law Decree 185/1999. You may have additional rights, which vary from state to state. In any case, EGO7 shall have no obligation or liability with respect to improper or inadequate fit.

IMPORTANT: EGO7 may restrict warranty and customer service of the products to the country where EGO7 Authorized Distributors/stores originally sold the products.

For any further issue please contact our Customer Service team at info@ego7.it  to receive assistance.

Our office hours are from 8 a.m. to 5 p.m, be aware that our head quarter is located in Italy.

Cleaning

Clean your riding boots with a damp cloth. Horse sweat, mud etc. are very aggressive for leather and should be removed at all times. The leather should be moisturized using EGO7 boot cream to maintain elasticity and wear resistance. Leather boots need to dry after being worn and stored in a cool, dry and ventilated place always away from direct heat or sunlight to avoid cracks and stiffness.

EGO7 boot cream leather conditioner also provides surface protection from external aggressive agents, maintains an ideal moist and beauty of the material. Apply the EGO7 boot cream carefully, make sure to cover the entire leather surface using a brush, wait a few minutes and polish with a wool cloth. Insert boot trees to ensure that the boots maintain their original shape.

Use the practical inflatable boot trees supplied to keep them in perfect shape.

Zip Maintenance

Help the zip closure with your fingers when you wear them for the first few times without
forcing or pulling too much to avoid excessive strain.

Always make sure the riding boots zipper is fully open when you put on/off your boots, you can use the practical inside flap to wear them. 

The zipper cleaning is an important point, if there is dirt like grease or sweat this could prevent the normal zip closing/opening and it might eventually split or suddenly brake.

Also make sure your clothes or anything else do not get stuck in the zipper mechanism.