Warranty
EGO7 have strict quality checks in order to guarantee our products are free of defects in materials and workmanship. EGO7 firmly stands behind his products and remains at your disposal for any further information you might require: info@ego7.it
Our products is fully warranted against manufacturing and material defects, if you believe your EGO7 product suffers from a manufacturer’s defect, please contact as soon as possible your local authorized dealer first for specific guidelines. EGO7 will gladly repair or, in case, decide to replace the item according to availability.
SALE ITEMS OR DISCONTINUED PRODUCTS ARE NOT BE ELIGIBLE FOR RETURNS.
Defective merchandise must undergo verification by an EGO7 Customer Service representative or an authorized EGO7 reseller from whom the product was originally purchased. Normal wear, tear and fit issues are not considered to be manufacturer’s defects and are not covered, nor does damages by improper use or care, accident, modification, insufficient maintenance, use of incompatible care product or unauthorized repair. Superficial alteration such as color, brightness, thickness, etc., caused by normal wear, passage of time, adverse weather, by impact, abrasion or friction cannot be considered as a manufacturing defect.
The original receipt/proof of purchase is necessary for warranty policy activation. The warranty policy is subject to retailer’s exchange/returns policy. We do require photographs and written descriptions.
This warranty grants you specific legal rights, in accordance with Italian law, article 5 of Law Decree 185/1999. You may have additional rights, which vary from state to state. In any case, EGO7 shall have no obligation or liability with respect to improper or inadequate fit.
IMPORTANT: EGO7 may restrict warranty and customer service of the products to the country where EGO7 Authorized Distributors/stores originally sold the products.
For any further issue please contact our Customer Service team at info@ego7.it to receive assistance.
Our office hours are from 8 a.m. to 5 p.m, be aware that our head quarter is located in Italy.