EGO7 have strict quality checks in order to guarantee our products are free of defects in materials and workmanship. EGO7 firmly stands behind his products and is proud to offer a 100% satisfaction guarantee.
Our footwear is fully warranted against manufacturing and material defects, if you believe your EGO7 product suffers from a manufacturer’s defect, please contact your local authorized dealer first for specific guidelines. We will gladly repair or, in case, decide to replace the item according to availability. Sale items or discontinued product may not be eligible for returns.
Defective merchandise must be verified by an EGO7 Customer Service representative. Normal wear, tear and fit issues are not considered to be manufacturer’s defects and are not covered, nor does damages by improper use or care, accident, modification, insufficient maintenance, use of incompatible care product or unauthorized repair. Superficial alteration such as color, brightness, thickness, etc., caused by normal wear, passage of time, adverse weather, by impact, abrasion or friction cannot be considered as a manufacturing defect.
The original receipt/proof of purchase is necessary for warranty policy activation. The warranty policy is subject to retailer’s exchange/returns policy. We do require photographs and written descriptions. This warranty grants you specific legal rights, in accordance with Italian law, article 5 of Law Decree 185/1999. You may have additional rights, which vary from state to state. In any case, EGO7 shall have no obligation or liability with respect to improper or inadequate fit.
For any further issue please contact our Customer Service team at firstname.lastname@example.org to receive assistance. Our office hours are from 8 a.m. to 5 p.m, be aware that our head quarter is located in Italy.